Case Study: Gant Travel achieves faster, personalized travel support with Talkdesk

Gant Travel increases NPS by 30 points with Talkdesk

Gant Travel, a business travel management firm, faced the challenge of providing fast, personalized support to its global clientele with a distributed workforce. To meet the high-stakes needs of business travelers and unify its systems, the company turned to Talkdesk for a cloud contact center solution integrated with Salesforce.

By implementing Talkdesk, Gant Travel deployed smart automation and intelligent prioritization to route calls effectively, including high-priority queues for travelers in distress. The solution resulted in 80% of calls being answered within 60 seconds and a 30-point increase in their NPS score, enabling them to deliver proactive, personalized support around the clock.

Gant Travel

Jim Conner

Director of Operations, Gant Travel