Case Study: Pacific Western Transportation achieves 20% reduction in employee turnover and 25% more top performers with TalentClick

How TalentClick helped a Transportation Company Hire More Top Performers and Decrease Employee Turnover

Pacific Western Transportation, one of North America’s largest transportation companies with more than 5,000 employees across driving, maintenance, dispatch and customer service roles, faced high employee turnover that drove up rehiring and training costs and hurt customer satisfaction. Pacific Western sought an affordable, easy-to-use screening solution and turned to TalentClick, deploying its AVP behavioral assessments to improve hiring decisions.

TalentClick assessed high performers, correlated performance ratings with AVP results, and overlaid “ideal score” ranges on AVP reports so recruiters could gauge fit earlier in screening. From 2015–2018 Pacific Western used TalentClick tools to assess over 7,000 candidates; full-time turnover fell over 20%, hiring of top performers rose 25%, customer satisfaction increased more than 16%, and screening time was reduced—making TalentClick assessments integral to their hiring process.

Pacific Western Transportation

Dan Finley

VP of HR Strategy