Case Study: B.C. Pavilion Corporation fills all Host positions and reduces turnover during a labor shortage with TalentClick

How Benchmarks Helped an Events Organization Hire Customer Service Staff in a Labor Shortage

B.C. Pavilion Corporation, which operates BC Place and the Vancouver Convention Centre, struggled to hire more than 200 front-line Hosts each year in a competitive Vancouver labor market. High turnover and time-consuming screening made it difficult to consistently find customer-service candidates who represent the guest experience, so B.C. Pavilion Corporation turned to TalentClick for help.

TalentClick assessed PavCo’s top-performing Hosts and created custom benchmarks and assessment overlays to quickly identify candidates who fit the ideal profile. As a result, TalentClick’s solution cut interview “no show” rates by 50%, helped fill all Host positions that year, increased hiring of high performers, improved quality of hire, reduced new-hire turnover and lowered screening time.

B.C. Pavilion Corporation

Nicole Liddell

Vice President of Human Resources