Case Study: Southeastern Pennsylvania Transportation Authority achieves faster candidate screening and better hires with TalentClick

How a Transit Authority Reduced Candidate Screening Time and Hired Better Talent

Southeastern Pennsylvania Transportation Authority (SEPTA), a large public transit system serving nearly 4 million people with about 9,600 employees, needed to reduce employee absenteeism, cut safety violations, improve customer service, and provide remote access to candidate assessments. To meet these goals, SEPTA partnered with TalentClick and adopted customized, online assessments—most notably the Driver Safety Quotient (DSQ) designed specifically for transit vehicle operators.

TalentClick delivered an online, customizable assessment solution with DSQ benchmarked “ideal score ranges,” giving recruiters objective, predictive analytics that reduced pre-employment screening time and minimized interview bias. As a result, SEPTA reports better-quality hires who rank as top performers, a 15% reduction in employee absenteeism, fewer driving incidents and crashes, improved customer satisfaction, and long-term cost savings that could amount to millions of dollars.

Southeastern Pennsylvania Transportation Authority

Sylvia Fritz

Manager, Career Resource Centre