Case Study: Amtrak achieves real-time eTicketing and improved rail operations with AT&T Business

Wireless eTicketing transforms rail travel at Amtrak

Amtrak, America’s national passenger rail service, needed to replace a cumbersome paper-ticket process that was time-consuming, error-prone, and inconvenient for travelers and conductors alike. With many stations unstaffed, the company also needed a better way to support last-minute reservations and improve access to real-time business information. AT&T Business provided the mobile foundation for this shift, including mobile application development, wireless connectivity, and mobile device management.

AT&T Business implemented an integrated eTicketing solution using smartphones for conductors to scan tickets and connect directly to back-office reservation and accounting systems. The result was faster ticket handling, better customer service, improved safety through real-time manifest data, near real-time payment reconciliation, and stronger visibility into seat availability, inventory, and operational needs. For Amtrak, the new mobile solution transformed workflow and improved both onboard operations and business information flow.

Amtrak

Robin McDonough

Chief of Business Operations