Case Study: University of Michigan improves IT service management with SysAid

University of Michigan reduces service request time by 54% with SysAid

The University of Michigan, specifically its Ross School of Business, faced challenges with an inflexible homegrown asset tracking system and an inability to easily configure workflows, share information, and produce comprehensive metrics. To address these IT service management issues, they implemented a solution from the vendor SysAid.

SysAid provided a comprehensive IT management solution that featured automated escalation and routing, integrated asset management, and centralized ticketing and reporting. This SysAid implementation resulted in a 54% reduction in the time spent submitting service requests. The university also benefited from a robust knowledge base for rapid information access and gained systematic insights for more effective planning.

University of Michigan