Case Study: St. Patrick’s Mental Health Services improves patient safety and streamlines IT service management with SysAid

St. Patrick’s Mental Health Services streamlines IT support in 2 days with SysAid

St. Patrick’s Mental Health Services faced significant challenges with its outsourced IT service desk, which failed to understand the needs of patients and clinical teams. This failure caused widespread frustration and was disastrous from a time-management perspective across all hospital departments. The organization needed a new solution to address these critical service delivery issues.

The hospital implemented SysAid's service desk, which was easy to configure and was up and running within days. The solution from SysAid streamlined incident management, saving time for medical staff. It enabled clinical teams to log medication queries that were automatically printed for patient files and used ITIL modules to resolve high volumes of incidents more quickly. With SysAid's reporting, the organization can track requests and has continually reduced incoming tickets, leading to improved patient safety.

St. Patrick’s Mental Health Services