Case Study: Spectrum Healthcare Partners streamlines IT support with SysAid

Spectrum Healthcare cuts IT backlog from 500 to 70 with SysAid

Spectrum Healthcare Partners faced significant IT service management challenges across its nine healthcare divisions, including a lack of coherent procedural policies and integrated support for three separate orthopedic units using different EMR systems. Their existing IT tools lacked essential ITSM features like ticket classification and asset management. To address this, they implemented the SysAid service management solution.

SysAid provided an integrated platform to uniformly manage EMR from all divisions and introduced automated workflows for asset management and ticket routing. This implementation led to a dramatic reduction in outstanding tickets from 500 to 70 and decreased mean time to resolution by 20%. Using SysAid's analytics and self-service portal, the IT team now spends less than 10% of its time on low-priority tickets, lowering operating costs and improving patient care.

Spectrum Healthcare