Case Study: Sintec Achieves More with SysAid

Sintec saves significant time on support desk resolution with SysAid

Sintec, a consulting firm, faced challenges with inconsistent system management across its departments and a lack of auditable trails for IT interactions. They were unable to measure performance in multiple departments to ensure high-quality back-office support. To address these issues, they turned to the vendor SysAid for its enterprise service management solution.

SysAid implemented a solution that included defined SLAs for various departments and a highly customized self-service portal for ticket submission. This provided Sintec with the ability to measure team performance for the first time. The results included significant time savings for the IT support desk through advanced automation and maintained consistency as the business scaled. According to Sintec, SysAid provides added value that distinguishes them from the competition.

Sintec