Case Study: Queen’s University Streamlines IT Service Management with SysAid

Queen’s University saves 380 hours a year with SysAid

Queen’s University's Faculty of Engineering and Applied Science faced challenges with its previous ITSM tool, which could not handle growing service demands or manage a complex IT ecosystem. Their asset management was cumbersome, and their CMDB lacked the necessary robustness and directionality for their needs. They turned to SysAid for a smarter IT service management solution.

SysAid implemented its ITSM platform, incorporating automation and a user-friendly Workflow Designer. The solution integrated seamlessly with Microsoft Teams and featured a robust CMDB. Results included saving 380 hours per year through automated contract renewals, a reduction of 8 tech hours per week within four months of implementation, and achieving zero missed contract renewals. SysAid provided a more robust and efficient system that supported the university's educational mission.

Queen’s University