Case Study: Mission Health Services achieves 90% faster IT ticket resolution with SysAid

Mission Health Services cuts ticket resolution time by 90% with SysAid

Mission Health Services, a nonprofit skilled nursing and rehabilitation provider, faced significant IT challenges. Their manual, spreadsheet-based ticket tracking led to slow resolution times of 3-5 days, a lack of performance visibility, and difficulties maintaining HIPAA compliance. To address these issues, they implemented the SysAid ITSM solution.

By deploying SysAid's automated workflows and centralized ticketing system, the vendor helped Mission Health achieve a 90% faster mean time to resolution, slashing it to just 2-4 hours. The number of open tickets was reduced by 75%, and the IT team has since successfully handled over 20,000 tickets with higher employee satisfaction. SysAid also provided advanced reporting and ensured stress-free compliance.

Mission Health Services