Case Study: Microdrones improves global IT operations with SysAid

Microdrones slashes asset upgrade waits and reduces incidents with SysAid

Microdrones, a global commercial drone manufacturer, faced challenges with siloed and ad-hoc IT support across its international offices. Without a centralized incident or asset management system, their IT department was unable to identify chronic problems or monitor their global hardware and software, which cost the company significant time and money. They turned to SysAid for a solution using its IT service management (ITSM) platform.

SysAid implemented a centralized global ITSM system with built-in asset management, providing Microdrones with a complete view of all their assets for the first time. This allowed them to identify outdated equipment and initiate ongoing monitoring. The results included a drastic reduction in asset performance issues, slashed waiting times for upgrades, and significantly improved end-user satisfaction across the company.

Microdrones