Case Study: Lanseria International Airport achieves faster issue resolution and lower IT costs with SysAid Cloud

Lanseria International Airport cuts MTTR 92% with SysAid

Lanseria International Airport needed to move its IT service management to the cloud to achieve consistent service across multiple departments and meet the expectations of employees and tenants for mobile, on-demand support. Their challenge was to improve efficiency and quickly resolve issues within their uniquely complex environment. They partnered with the vendor SysAid to implement SysAid Cloud for this transition.

SysAid implemented its cloud solution, ensuring automatic updates, seamless integration of new features, and higher-level security. The results for Lanseria International Airport were significant; they completed a full migration in under two weeks and saw their monthly employee request volume double. SysAid's solution led to a 92% improvement in average mean time to resolution, dropping from 25 days to just 2, and achieved a record-high 5.0 NPS, lowering operational costs and improving productivity.

Lanseria International Airport