Case Study: Centra Credit Union achieves faster, more efficient IT service with SysAid

Centra Credit Union saves 30 hours a week with SysAid

Centra Credit Union, a major US financial cooperative, faced significant challenges with its manual and time-consuming IT ticketing process. This created immense pressure on the IT team, and the cumbersome system lacked transparency, providing no way to share the status of open tickets. Seeking to become more digitally friendly and employee-centric, the credit union turned to SysAid's IT service management solution to modernize its operations.

By implementing SysAid, the IT team utilized the codeless Workflow Designer to easily create automations and dynamic workflows, which now orchestrate processes across up to ten different departments. The solution's enterprise service management capabilities were also extended to other business units. As a result, SysAid helped save 30 hours per week on administrative tasks, enabled 50% of IT tickets to be created independently by employees, and achieved a 4.8 out of 5 employee satisfaction score due to faster and more efficient service.

Centra Credit Union