Case Study: BDO achieves streamlined client service management with SysAid

BDO supports over 600 clients with SysAid

BDO Canada, a major accounting and advisory firm, faced challenges managing increasingly complex managed services for its fast-growing client base. Manually tracking service requests was difficult, and the firm needed a way to ensure consistent service levels and robust auditing capabilities. To address this, BDO turned to SysAid's IT service management solution.

By implementing SysAid, BDO gained a comprehensive platform to manage its entire service backlog. The solution included a self-service portal, automated workflows, and integrations for planning and time tracking. This allowed SysAid to support over 600 clients, processing more than 500 tickets monthly. The results were significant, including slashing the time needed to export data for reports from six hours to just minutes and providing rich intelligence on service trends and root causes.

BDO