Case Study: BBAM achieves faster onboarding and IT workflow automation with SysAid

BBAM cuts onboarding from a month to one day with SysAid

BBAM, a leading aircraft leasing company, faced challenges with its highly manual IT service management processes. Their disparate systems for ticketing, problem, change, and release management made maintaining audit trails difficult. As the company grew, pressure on the service desk increased without a self-service channel for end-users, and reporting was disjointed. They turned to SysAid's IT service management solution to address these inefficiencies.

SysAid implemented centralized and customized workflows for key processes like onboarding and offboarding, incorporating IT, HR, and managers. The solution automated ticketing and workflows, saving significant time and effort. As a result, onboarding that previously took a month was completed in about one day. SysAid also enabled improved employee engagement through an extensive knowledge base and provided scheduled, customized reporting on assets and tickets, making BBAM much more efficient.

BBAM