Case Study: Auxis accelerates IT managed services with SysAid

Auxis accelerates IT managed services with SysAid, boosting client adoption and real-time reporting

Auxis, an IT managed services provider, faced the challenge of managing multiple clients with different service levels and procedures using a disjointed patchwork of applications. This complexity limited their analytics and made it difficult to provide transparent and easy-to-understand IT operations for every client. They turned to SysAid's IT service management solution to address these issues.

SysAid provided an out-of-the-box service management platform aligned with ITIL best practices. The solution included multitenancy for separate client environments, advanced automation, and real-time analytics for clear performance reporting. As a result, Auxis ensured rapid client adoption, achieved faster ROI, and significantly increased customer satisfaction. SysAid also enabled improved tracking of support costs and billing processes, revealing further opportunities for automation.

Auxis