Case Study: Macmillan Distribution improves quotation accuracy and process control with Synergist

Macmillan Distribution meets 90% of process targets with Synergist

Macmillan Distribution, the UK and worldwide distribution arm of Macmillan Publishing, faced a challenge with ad-hoc administrative tasks managed through disparate desktop applications. Despite sophisticated core systems, their reliance on informal processes in MS Excel and Outlook created risk and inefficiency as the business grew. They sought a flexible software solution from a vendor to bring control and security to these ancillary procedures, leading them to Synergist.

Synergist provided a system that streamlined task creation and management. The solution significantly improved quote accuracy and allowed for the routine logging of true costs for time and materials. According to the customer, Synergist delivered excellent service and provided much greater clarity and tracking of task status, which was also well-received by their publisher clients who appreciated the transparency in charges.

Macmillan Distribution