Case Study: Macmillan Distribution improves task management and quote accuracy with Synergist

Macmillan Distribution - Customer Case Study

Macmillan Distribution, the UK and worldwide distribution arm of Macmillan Publishing, faced challenges with its reliance on ad-hoc administrative tasks managed through desktop applications like MS Excel and Outlook. As the business grew, these manual processes increased risk and inefficiency. They sought a sophisticated software solution from vendor Synergist to bring control and security to these ancillary procedures.

Synergist provided a flexible system that met the vast majority of Macmillan Distribution's specifications. The solution simplified task creation, improved quote accuracy, and ensured true costs were logged. It provided clearer management and tracking of task status, bringing all processes into line. The Synergist system was also received enthusiastically by publishers for the transparency it provided on charges.

Macmillan Distribution

Pat Tobin

Process Development Manager