Case Study: Brother achieves improved equipment uptime and automated service parts management with Syncron Inventory

Syncron + Brother: Improving Equipment Uptime to Deliver Superior Service

Brother Industries, Ltd. (Brother), a multinational maker of print and imaging equipment, machine tools and sewing machines, faced time-consuming, manual forecasting and planning for service parts across long-lived industrial equipment — a risk to product uptime and customer operations. To address this, Brother’s Machinery Business division selected Syncron and its Syncron Inventory™ solution to automate service-parts management, eliminate manual processes, and improve global uptime and service experience.

Syncron implemented Syncron Inventory™ to automate forecasting, planning and analytics, improving visibility into excess and obsolete parts and ensuring parts are available where and when repairs are needed. The rollout begins in Japan and China with broader regional expansion planned; Brother expects faster, more reliable repairs, higher equipment uptime, reduced excess inventory, and improved margins and revenue as a result of Syncron’s solution.

Brother

Takashi Yamada

General Manager