Case Study: JCB achieves 10% higher parts availability with Syncron

Scot JCB Creates the Exceptional Customer Experience

Scot JCB, a family-run dealership serving construction, agricultural, food, and waste industries across the north of the UK, needed to improve aftersales service by keeping the right parts in stock and getting machines back up and running quickly. To do that, they turned to Syncron and its Retail Inventory solution.

With Syncron, Scot JCB streamlined parts ordering across depots, gained visibility into stock, usage, and sales history, and reduced the time needed to process daily orders from all depots to about one hour. The result was a 5% to 10% improvement in off-the-shelf availability, a considerable reduction in inventory, and meaningful cost savings and customer satisfaction gains.

JCB

Ryan Espie

Group Parts Manager