Case Study: Mazda achieves 99% customer service levels and improved inventory turnover with Syncron Inventory

Mazda Motor Logistics Europe (MLE) Uses Syncron Inventory to Improve Service Parts Availability

Mazda, headquartered in Hiroshima, Japan, faced the challenge of managing service parts across a network feeding 28 distribution centers in Europe from its central warehouse in Willebroek, Belgium. To improve supply chain visibility and better balance inventory levels, Mazda implemented Syncron Inventory, Syncron’s cloud-based service parts inventory management solution.

Syncron delivered a fully automated demand forecasting and replenishment planning process applied to regional distribution centers and dealer inventories, enabling top-down visibility and automated balancing of overstock and understock by pulling excess to the central warehouse and transferring parts between locations. As a result, Syncron helped Mazda sustain high service levels and strong inventory performance—achieving 99% customer service availability and an inventory turnover rate below 1.5—while improving turnover and overall after-sales supply chain visibility.

Mazda

Jean-Marie Van delm

Mazda