Case Study: Komatsu Forest improves global aftermarket efficiency with Syncron

Komatsu Forest manages 37,000 SKUs with Syncron to improve global aftermarket availability

Komatsu Forest, a global equipment manufacturer, faced challenges in managing its aftermarket spare parts operations internationally. They struggled with inventory imbalances, rising operational costs, and a lack of control over pricing, which hindered their ability to scale their aftermarket business effectively. To address this, they partnered with vendor Syncron to implement an integrated solution using Syncron Parts Planning and Syncron Parts Pricing.

By integrating these two systems, Syncron provided Komatsu Forest with a centralized platform for aftermarket management. This solution automated pricing updates and improved stock level forecasting, leading to measurable results including improved global parts availability, stronger margin protection, and reduced inventory and labor costs. The partnership enabled just three planners to manage a central warehouse of 37,000 SKUs, unlocking new growth opportunities through data-driven insight.

Komatsu Forest