Case Study: JCB improves service parts availability with Syncron Inventory

JCB boosts service parts availability and customer service levels by 7.4% with Syncron

JCB, a leading provider of construction equipment machinery, faced challenges with its complex global supply chain. With multiple ERP systems and fragmented, manual processes, the company lacked visibility into inventory across its 14 distribution centers and 2,000 dealer locations. This led to forecast inaccuracies and difficulties in maintaining balanced stock. To improve customer service, JCB sought a solution and turned to Syncron, implementing Syncron Inventory to gain greater control and visibility.

By implementing Syncron Inventory, JCB centralized its parts planning process. This automation allowed planners to focus on value-adding activities and manage by exception. The solution provided complete visibility and control of inventory at each location, enabling efficient redistribution that eliminated overstocking. As a result, Syncron helped JCB achieve a 7.4% point increase in customer service levels and ensured parts were delivered quickly to customers worldwide.

JCB