Case Study: Electrolux reduces technician support costs and speeds service with Syncron

Electrolux Reduces Technician Support Costs and Improves Speed of Service

Electrolux, the global appliance company, needed a better knowledge management solution to support customers, service technicians, and channel partners. Before working with Syncron, its legacy service-information system was not mobile friendly, not searchable, lacked offline access, and forced technicians to spend too much time finding information or calling the technical support line.

Syncron provided Electrolux with a native mobile service application, including responsive web access plus native iOS and Android capabilities, searchable online/offline content, barcode and QR scanning, and video chat support. With Syncron, Electrolux improved technician access to service information, reduced support burden and technician hold times, and sped up repairs and first-time fix performance, improving the overall service experience.

Electrolux

Steven Zannos

Senior Director, Service Delivery