Case Study: Electrolux improves service speed and reduces technician support costs with Syncron

Electrolux improves technician support and speeds service with Syncron

Electrolux, a leading global appliance company, faced challenges with its outdated and non-mobile-friendly legacy knowledge management system. This made it difficult for service technicians to access information, leading to excessive time spent retrieving data and an increased burden on their technical support line. To address this, Electrolux turned to Syncron for a new knowledge management solution.

Syncron implemented a responsive web application with native iOS and Android capabilities, providing technicians with extensive online and offline searchable access to manuals, bulletins, and other content. The solution included barcode scanning and an On Video chat feature for remote support. As a result, Electrolux reduced technician support costs, improved the speed of service, and enhanced first-time fix rates.

Electrolux