Case Study: AGCO Improves Service Resolution Time and Technician Productivity with Syncron

AGCO Improves Service Resolution Time and Technician Productivity

AGCO, a global leader in agricultural equipment and solutions, needed a way to improve service delivery across its 3,100-dealer network in 140 countries. Its technicians were slowed by having to use multiple disconnected systems to find the information needed for inspections, repairs, and maintenance, and AGCO also needed a unified multilingual platform that could support a large offline workforce.

To address this, AGCO implemented Syncron’s Tech Connect web and mobile application on the Syncron Connected Service Experience platform, using capabilities such as Service Knowledge, Support, Inspections, and Service. Syncron helped AGCO provide technicians with a single interface for manuals, parts catalogs, schematics, checklists, quoting, and offline access, resulting in faster problem resolution, reduced customer downtime, higher technician productivity, increased parts and service sales, lower support and publishing costs, and streamlined dealer information access.

AGCO