Case Study: AER Manufacturing automates warranty management and lowers overhead with Syncron

AER Manufacturing lowers warranty overhead with Syncron and cuts inbound calls

The customer, AER Manufacturing, a world leader in engine remanufacturing, needed to replace an outdated homegrown warranty system that was inefficient and could not integrate with their JD Edwards ERP. Their challenge was to reduce warranty costs, improve product quality, and enhance the customer and dealer experience while managing a heavy volume of manual claims and inbound calls. They sought a solution from vendor Syncron to automate their entire warranty lifecycle.

Syncron implemented its Warranty Management solution, which integrated seamlessly with AER's JD Edwards ERP via Syncron Customer Connect. The system automated key processes including product inspections, registrations, warranty claims, and parts returns, and also provided a customer portal for self-service. The results for AER included a decrease in inbound calls leading to lower overhead, greater operational efficiency from system consolidation, and improved accuracy and productivity in claims processing.

AER Manufacturing