Case Study: Maruti Suzuki boosts productivity and CSAT with SymphonyAI

Maruti Suzuki puts its productivity in top gear with SymphonyAI

Maruti Suzuki India Ltd., one of India’s leading automobile manufacturers with nearly 20,000 employees, needed an IT support system it could trust for everyday operations and business-critical functions across thousands of assets and applications. The company wanted a solution that was intuitive, easy to use and maintain, resource-efficient, and capable of supporting a complex enterprise environment, so it turned to SymphonyAI and its integrated ITSM, ITAM, and ITOM platform.

SymphonyAI implemented an AI-powered, low-code enterprise workflow suite with an intuitive self-service portal, mobile approvals, codeless automation, integrated IT and HR service requests, and real-time asset monitoring. The results included up to a 50% increase in productivity, CSAT scores rising to 85%, faster resolution of service requests, and greater control over IT, risk, compliance, audit, and vendor management across the organization.

Maruti Suzuki India Ltd.