Case Study: Leading Spanish Bank reduces screening false positives with SymphonyAI

Spanish bank reduces screening false positives by 91.8%

Leading Spanish Bank, one of Spain’s top 10 largest banks with offices across Europe and the Americas, needed to reduce compliance screening false positives and ease investigator workload as transaction volumes rose and financial crime tactics grew more sophisticated. The bank also faced sanctions-screening challenges, including high alert volumes from a high-risk tolerance approach and increasingly difficult rule tuning after expanding into new markets. It worked with SymphonyAI and its existing compliance solutions, including the AI Overlay for Screening.

SymphonyAI implemented the AI Overlay for Screening, which uses generative and predictive AI to improve match accuracy, prioritize high-risk alerts, and provide AI Scores and match explanations for each alert. The result was a 91.8% reduction in false positives across transaction and customer screening, along with better alert prioritization and faster case resolution. SymphonyAI’s solution also increased investigation productivity and is expected to deliver significant annual cost savings through lower manual effort and improved operational efficiency.