Case Study: Evalueserve achieves greater IT efficiency and compliance with SymphonyAI

Evalueserve’s digital transformation with SymphonyAI

Evalueserve, a multi-domain professional services firm, needed a better way to support global teams while improving IT efficiency, SLA compliance, and visibility into hardware and software assets. The company turned to SymphonyAI for AI-powered IT Service Management (ITSM), Digital Agent, and asset management capabilities.

With SymphonyAI, Evalueserve automated workflows, added knowledge-based self-service, and expanded into hardware and software asset management to improve compliance and reporting. The Digital Agent handled more than 1,000 tickets in about 6 to 8 months, reduced resolution time, improved end-user visibility, and helped the company deliver executive dashboards and maintain SLA performance.

Evalueserve

Rajesh Karir

Director of IT Operations