Case Study: Accel-KKR's Navis streamlines IT service management with SymphonyAI

Navis sets sail with SymphonyAI enterprise IT solutions

Accel-KKR-backed Navis, a global cargo supply chain software company, needed to replace ServiceNow after its divestiture from Cargotec. Navis’ business solutions manager, Janie Montgomery, was looking for a more user-friendly IT service management platform that could handle asset management, ticketing, and change requests, and better fit the company’s size and future needs.

Navis selected SymphonyAI’s AI-driven ITSM platform for its intuitive interface, strong search capabilities, and smart digital agent with intelligent routing. SymphonyAI’s implementation team worked closely with Navis to tailor the rollout, and the new system streamlined processes, helped users find and complete tasks faster, and was successful enough that it will also be used for future sister companies under the Accel-KKR umbrella.

Accel-KKR

Park Durrett

Managing Director