Case Study: Infogain achieves human-centered IT transformation with SymphonyAI

SymphonyAI takes center stage as the preferred IT service management platform for Infogain’s digital transformation

Infogain, a fast-growing digital platform and software engineering company, was looking to transform its own IT operations to better support employee experience, self-service, automation, and scalability as the company grew. To meet these human-centered digital transformation goals, Infogain chose SymphonyAI’s AI-powered IT service management (ITSM) platform after evaluating other options.

SymphonyAI implemented a flexible, low-code, highly scalable platform integrated with Infogain’s existing tools to automate self-service workflows across IT, HR, data center operations, and developer support. The result was less dependence on IT staff, faster resolution and auto-closure of routine requests, and more efficient, transparent workflows; the platform also supports Infogain’s planned employee growth, with the company expecting to double headcount over the next two years.

Infogain

Manish Anand

Vice President & Chief Information Officer