Case Study: Leading European Bank achieves faster, higher-quality investigations with SymphonyAI Sensa Investigation Hub

Leveraging AI to enhance investigation quality and maximize time efficiencies

Leading European Bank partnered with SymphonyAI to tackle the growing complexity of compliance and fraud investigations across multiple jurisdictions. With cross-border payments, varying regulations, and siloed data making casework harder to manage, the bank needed a solution that could improve reporting, save investigator time, and deliver more consistent, higher-quality findings. SymphonyAI’s Sensa Risk Intelligence, including Sensa Investigation Hub, was introduced to help address these challenges.

SymphonyAI implemented Sensa Investigation Hub as a subject-centric case management layer integrated into the bank’s existing environment, along with Sensa Copilot to support investigators with generative AI. The bank reported around 20% average effort savings in Level 1 and Level 2 investigations within the first few weeks, improved investigation quality through web search capabilities, and expected annual cost savings of about €3.5 million. In a related POC, SymphonyAI’s SensaAI for Sanctions also reduced false positives by 70%, further promising faster alert resolution and more efficient investigations.