Case Study: Perfetti achieves greater IT efficiency with SymphonyAI Summit

SymphonyAI Summit streamlines Perfetti’s legacy IT operations system

Perfetti Van Melle, a leading confectionery manufacturer in India, needed a better way to manage its growing IT asset base across more than 45 locations, including 3 factories and 4 branch offices. The company faced challenges handling hardware and software assets efficiently across the full lifecycle, from procurement to disposal, and wanted an integrated automation approach. SymphonyAI, through its SymphonyAI Summit IT operations management solution, was chosen to help modernize these legacy processes.

SymphonyAI implemented a customized solution that unified hardware and software asset management with service management, supported by Active Directory integration for a single-window user experience. The platform improved visibility into allocated and unallocated assets and enabled proactive, analytics-led support. As a result, Perfetti significantly simplified IT operations and increased SLA performance from 70% to over 95%.

Perfetti

Basant Kr Chaturvedi

Associate Director — ICT