Case Study: Evalueserve achieves faster, more compliant IT support with SymphonyAI

AI-driven IT efficiency, global compliance, and self-service in action

Evalueserve, a global leader in data analytics and professional services, was facing rising IT ticket volumes, complex compliance requirements, and the challenge of supporting distributed teams across regions including the U.S., Europe, and China. To improve IT support and employee experience, the company turned to SymphonyAI and its AI-powered Digital Agent and automation capabilities.

With SymphonyAI, Evalueserve implemented self-service support through Microsoft Teams, automated ticketing and access workflows, smart knowledge base recommendations, and asset and license compliance tracking. The result was a more efficient, always-available support model that reduced incident volume, improved response times and SLA performance, increased digital self-sufficiency from near zero to about 10–20%, and strengthened global compliance and audit readiness.

Evalueserve