Case Study: Metro Bank reduces AML alerts and modernizes financial crime operations with SymphonyAI

Metro Bank modernizes financial crime operations with SymphonyAI

Metro Bank, one of the UK’s first challenger banks, needed to modernize its financial crime operations after nearly a decade on a legacy fincrime platform that could no longer support its evolving digital banking needs. The bank wanted a unified, cloud-native, future-ready approach to consolidate the full financial crime lifecycle, improve customer risk assessment, and enable easier innovation. SymphonyAI was selected to support this transformation with its AI-native financial crime prevention platform.

SymphonyAI implemented an end-to-end SaaS suite covering transaction monitoring, payment and name screening, AML investigations, Customer Risk Assessment, legal and court orders, and ongoing due diligence. The new platform rolled alerts up to the customer level, delivering a 20% drop in AML transaction monitoring alerts shortly after go-live, while also improving governance, reducing duplication, and streamlining onboarding and updates. Metro Bank completed a major deployment in two smooth tranches, including a weekend cutover for the larger rollout, and now has a more efficient, scalable, and compliant operating model.

Metro Bank

Mark McDavitt

Director of Financial Crime Operations & Financial Crime Risk Compliance