Case Study: Generali Group achieves efficient digital mail processing with Swiss Post Solutions

Case Study: Generali Group achieves efficient digital mail processing with Swiss Post Solutions

Generali Group, a major insurer in Switzerland, faced a growing challenge in managing the high volume and complexity of thousands of incoming documents received daily across its locations. To achieve a more central and efficient mailroom process, Generali partnered with Swiss Post Solutions for its outsourced incoming mail and document management service.

Swiss Post Solutions implemented a solution that digitalized all incoming post. This involved sorting, scanning, electronically classifying over 15 document types, and extracting data. The process provided full traceability via unique document IDs stored in a central database. The solution from Swiss Post Solutions improved confidentiality, supported faster processing times, and ensured original documents were properly archived.

Generali Group