Case Study: Roanoke College achieves dramatic reduction in support requests and improved site search with Swiftype

Roanoke College - Customer Case Study

Roanoke College, a small liberal arts school with about 2,000 students, faced a big challenge after a site redesign created nearly 7,000 indexed pages serving prospective students, current students, faculty, and alumni. Their existing Google Custom Search Engine failed to return the right results and lacked features Roanoke needed—particularly weighted ranking and type‑ahead—while the IT team needed an easy-to-implement solution.

Roanoke implemented Swiftype in under an hour and immediately saw a drastic drop in support emails from users who couldn’t find information, essentially eliminating those contacts “virtually overnight.” The customizable, feature-rich search delivered the ranking and type‑ahead functionality they needed, balanced content for multiple audiences, and reduced time spent managing site search.

Roanoke College

Michael Santoroski

Director of Web and Software Development Services