Case Study: City of Portland achieves faster, more relevant website search with Swiftype

City of Portland - Customer Case Study

The City of Portland runs a 200,000+ page website used by bureaus, city staff and residents for public information and online services. After Google announced the end of Site Search, the city faced widespread complaints about poor search performance and needed a turnkey, robust solution that would help people find information quickly.

Portland implemented Swiftype in about an hour, leveraging its crawler, out-of-the-box relevancy, real‑time indexing and analytics, plus a drag‑and‑drop interface for tuning results. The new search automatically reindexes updates, is noticeably faster, and has cut total searches by roughly half—indicating users find what they need in fewer queries—and has measurably improved citizen satisfaction.

City of Portland

Richard Davies

Web Application Developer