Case Study: Gorgias boosts engineering speed and saves hundreds of hours with Swarmia

Gorgias makes better decisions and saves hundreds of hours of manual work

Gorgias, an AI-powered customer service platform for ecommerce businesses, used Swarmia to help its 100+ person engineering organization improve delivery speed, make better decisions, and reduce the manual effort involved in tracking engineering work. As the company grew and market pressure increased, Gorgias needed better visibility into pull request flow, developer experience, DORA metrics, and software capitalization reporting.

With Swarmia, Gorgias gave engineers, managers, and leaders shared access to engineering data, Slack notifications, flow insights, surveys, and automated capitalization reports. The result was faster review and delivery processes, stronger cross-functional conversations, and major time savings: Gorgias cut teams’ cycle times by 40% in two months and saved hundreds of hours on software capitalization reporting.

Gorgias

Alex Plugaru

Co-Founder & CTO