Case Study: Womble Bond Dickinson improves first time fix rates with Sunrise Software

Womble Bond Dickinson - Customer Case Study

Womble Bond Dickinson, a leading UK law firm, required a more intuitive and flexible cloud-based IT service management platform to support its 1,400 employees and drive continuous service improvement. Their outdated on-premise software was difficult to configure and lacked the detailed reporting capabilities they needed. To address this, they partnered with Sunrise Software to implement their Sunrise ITSM SaaS solution.

The solution from Sunrise Software provided granular reporting and a highly configurable platform. This enabled Womble Bond Dickinson to identify key trends, which led to a 10% increase in first-time fix rates, achieving 85%. The implementation also successfully handled a 50% surge in tickets during a Windows 10 rollout. The platform's flexibility has reduced management overhead and is being extended to other departments like Risk and Facilities.

Womble Bond Dickinson

Gareth Humberstone

IT Services Manager