Case Study: University of Gloucestershire improves service management across ICT and Facilities with Sunrise Software's Sostenuto

The University of Gloucestershire makes its investment go further by extending the use of Sostenuto across departments

The University of Gloucestershire faced financial pressures and needed to prevent the proliferation of expensive, resource-intensive applications across its departments. ICT Services and Facilities sought a unified solution to manage service requests and improve operational efficiency. They partnered with Sunrise Software to extend the use of the Sostenuto service management software beyond IT.

Sunrise Software implemented its flexible Sostenuto platform to manage both ICT and Facilities service desks. This solution provided a seamless process for logging and tracking issues, enabled detailed trend and cost analysis, and improved legal compliance. The measurable results included raising ICT's service level performance from 70% to 90% and receiving a 95% satisfactory or above rating in user surveys.

University of Gloucestershire

Clive Fenton

ICT Manager