Case Study: Tendring District Council brings IT support in-house with Sunrise ITSM

Tendring District Council - Customer Case Study

Tendring District Council sought to bring its IT service desk back in-house to provide a more efficient and proactive support model for its 750 staff and councillors. As part of this move, the council needed to implement a robust IT service management (ITSM) solution and selected Sunrise Software's Sunrise ITSM platform for its close fit with requirements, value for money, and their positive past experience with the vendor.

The solution from Sunrise Software was rapidly rolled out and provided a stable, highly functional system for handling service desk queries. The council reported no system failures in nearly three years of use, allowing the IT team to focus on supporting the organization's wide-ranging transformation programs. The intuitive and customizable platform has been so successful that the council plans to extend its use to change management and self-service, ensuring it can continue to deliver a high quality of service.

Tendring District Council

Judy Barker

Information Governance & IT Services Manager