Case Study: Tamworth Borough Council achieves better IT service management and efficiency with Sunrise ITSM from Sunrise Software

Tamworth Borough Council - Customer Case Study

Tamworth Borough Council's ICT department sought to improve its service management processes and achieve ISO/IEC 20000 accreditation, which would require a robust and cost-effective IT service management (ITSM) platform to support this strategic goal. To meet this challenge, the council selected Sunrise Software and implemented their Sunrise ITSM product.

By implementing Sunrise ITSM, the council gained a flexible platform that was instrumental in achieving and maintaining its ISO/IEC 20000 accreditation, as well as underpinning its ISO 27001 certification. The solution from Sunrise Software provided superior change management capabilities and reporting tools, which led to more proactive support, improved supplier management, and year-on-year financial savings for the council, significantly boosting the department's performance and status.

Tamworth Borough Council

Nicki Burton

Director of Technology & Corporate Programmes