Case Study: Newham Partnership Working improves ICT support across 90 schools with Sunrise Software’s Sostenuto ITSM

Newham Partnership Working gets top marks for ICT supporting education in over 90 schools with Sunrise’s Sostenuto ITSM software

Newham Partnership Working (NPW), a mutual organization providing services to over 90 schools, needed a more efficient and transparent way to manage its ICT support services. Their challenge was to streamline how users logged and tracked support calls while improving the overall management of service delivery for a diverse user base. To address this, NPW turned to Sunrise Software and implemented its Sostenuto ITSM software.

Sunrise Software’s solution provided a centralized online system for logging requests, which were then automatically routed to technicians. This eliminated missed requests and provided clearer insights into service delivery through powerful reporting. The implementation of Sostenuto ITSM allowed NPW to generate detailed reports for schools, justifying costs by showing exactly what services were delivered. This also enabled the team to analyze data to advise on equipment upgrades and training needs, delivering measurable efficiency benefits and improved service transparency.

Newham Partnership Working

Clare Watson

Service Delivery Manager