Case Study: INPS improves service response and knowledge sharing with Sunrise Software

INPS - Customer Case Study

INPS, a UK-based provider of clinical software solutions for healthcare, faced the challenge of managing a complex and growing portfolio of systems supporting over 2,300 primary care sites. As part of a continuous improvement program to achieve ISO 20000 certification, they needed an ITIL-verified Service Desk solution from a vendor like Sunrise Software to tighten processes, improve service, and enhance communication with their diverse customer base.

Sunrise Software implemented its Sunrise ITSM platform, an all-in-one service management solution. The highly configurable system provided ITIL-verified functionality for incident, problem, change, and configuration management. This resulted in faster response times, improved visibility of issues, better maintenance of SLAs, and the ability to manage a far larger volume of incidents quickly and accurately. The solution from Sunrise Software also facilitated better knowledge sharing and allowed INPS to introduce a customer portal for self-service.

INPS

Phil Stickland

Head of Service Delivery