Case Study: Callstream boosts customer service and business growth with Sunrise Software

Callstream - Customer Case Study

Callstream, a UK-based B2B specialist providing contact center solutions, faced the challenge of managing rapid business growth and an expanded client base. They needed a centralized and flexible customer service management platform to consolidate operations and maintain their strong service ethos. To address this, they selected the Sunrise CSM software from vendor Sunrise Software.

The solution implemented by Sunrise Software provided a consolidated Customer Service Desk, creating a single audit trail for all customer interactions across various departments. This enabled Callstream to improve visibility, streamline processes, and proactively identify new sales opportunities. As a result, sales increased, allowing the company to scale its operations and solidify its position as a leading provider in its competitive marketplace.

Callstream

Daniel Whitehouse

Service Delivery Manager