Case Study: Boyes Turner streamlines IT and Facilities service delivery with Sunrise Software

Boyes Turner - Customer Case Study

Boyes Turner, a leading UK law firm, faced a challenge with its inefficient, email and spreadsheet-based processes for IT and facilities support. This manual system was unsustainable for a growing firm, risking lost requests and hindering its ability to provide excellent service. To overcome this, they selected the Sunrise Service Management platform from Sunrise Software.

By implementing Sunrise, Boyes Turner streamlined service delivery across IT and Facilities, creating a single platform for managing incidents, assets, contracts, and employee equipment. The solution provided by Sunrise Software saved the firm both time and resources, improved negotiation power for renewals, and enabled proactive, joined-up support services that allow staff to focus on serving clients.

Boyes Turner

Rachael Tomkins

Service Delivery and Project Consultant