Case Study: ANS Group achieves customer management and efficiency gains with Sunrise Software’s Sostenuto ITSM

ANS Group invests in Sunrise’s Sostenuto ITSM for total customer management

ANS Group, a rapidly growing UK-based cloud services provider, faced a challenge during its expansion. Their legacy systems for customer relationship management, call logging, and billing were siloed, preventing a single, unified view of their customers. To support their business processes and maintain high levels of service, they invested in Sunrise Software's Sostenuto ITSM solution.

By implementing Sunrise's Sostenuto, ANS Group integrated and automated its key processes, from sales and contract management to order processing and IT support. This solution delivered significant efficiency gains, saving the finance team up to three days per month on reconciliation and providing an ROI within twelve months. The efficiency gains were equivalent to hiring five additional staff, supporting the company's growth from £12m to over £50m in turnover while enhancing customer service.

ANS Group

Scott Fletcher

Chairman and Founder